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Privacy Policy

Legal Disclaimer

The information contained in this Privacy Policy is provided for general informational purposes only. While we make every effort to ensure that this policy is accurate and up to date, it does not constitute legal advice and should not be relied upon as such.

 

Nothing in this Privacy Policy creates a contractual relationship beyond what is required under applicable data protection laws. Users should seek independent legal advice if they have specific questions regarding their rights or obligations under privacy or data protection legislation.

 

BookBat shall not be held liable for any errors or omissions in this Privacy Policy, nor for any actions taken in reliance on the information provided, except where liability cannot be excluded under applicable law.

Privacy Policy

Privacy Policy

Last updated: 12th January 2026.

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BookBat Ltd (“BookBat”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal data transparently and securely.

 

This Privacy Policy explains how we collect, use, store, share, and protect personal data when you:

  • Visit our website

  • Use the BookBat platform or application (once live)

  • Communicate with us in any way

 

It applies to venues, artists, visitors, and other users of BookBat.

 

1. Who We Are

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BookBat is a platform that connects music venues with artists for live bookings.

For the purposes of data protection law, BookBat is the data controller of your personal data.

 

If you have questions, contact us at:

 

2. What Personal Data We Collect

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We collect different categories of personal data depending on how you interact with BookBat.

a) Information You Provide

  • Name

  • Email address

  • Phone number

  • Venue or artist profile details

  • Booking information and messages

  • Subscription or account preferences

  • Payment-related information (processed via third-party providers)

b) Information We Collect Automatically

  • IP address

  • Device and browser information

  • Pages visited and usage patterns

  • Cookies and similar technologies

c) Information From Third Parties

  • Payment confirmation from providers such as Stripe or PayPal

  • Analytics data from tools like Google Analytics

  • Authentication data if you sign in using third-party services

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3. How We Use Your Data

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We use personal data to:

  • Operate and improve the BookBat platform

  • Create and manage user accounts

  • Facilitate bookings between venues and artists

  • Process payments and commissions

  • Communicate service updates and support messages

  • Personalise content and recommendations

  • Detect fraud, misuse, or security issues

  • Comply with legal and regulatory obligations

 

We do not sell personal data.

 

4. Legal Bases for Processing (UK & EU GDPR)

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We process personal data under one or more of the following legal bases:

  • Contractual necessity – to provide the BookBat service

  • Legitimate interests – to improve and secure the platform

  • Consent – for marketing communications or optional features

  • Legal obligation – to comply with applicable laws

 

5. Cookies and Tracking

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We use cookies and similar technologies to:

  • Enable essential site functionality

  • Analyse usage and performance

  • Improve user experience

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ou can manage cookie preferences through your browser settings or our cookie banner (where applicable).

 

6. How We Share Data

 

We may share personal data with:

  • Service providers (hosting, analytics, email, payments)

  • Payment processors (e.g. Stripe, PayPal)

  • Professional advisers (legal, accounting)

  • Authorities if legally required

 

All third parties are required to handle data securely and lawfully.

 

7. International Data Transfers

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Some service providers may process data outside the UK or EEA.
Where this occurs, we ensure appropriate safeguards are in place, such as:

  • UK adequacy regulations

  • Standard Contractual Clauses (SCCs)

 

8. Data Retention

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We retain personal data only for as long as necessary to:

  • Provide the service

  • Meet legal and regulatory requirements

  • Resolve disputes

 

When data is no longer required, it is securely deleted or anonymised.

 

9. Your Rights

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Under UK and EU data protection law, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time

 

To exercise your rights, contact will@bookbat.co.uk

 

10. Security

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We implement appropriate technical and organisational measures to protect personal data, including:

  • Secure hosting infrastructure

  • Access controls

  • Encryption where appropriate

 

However, no system is completely secure, and users share data at their own risk.

 

11. Children’s Data

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BookBat is not intended for users under 18, and we do not knowingly collect data from children.

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12. Changes to This Policy

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We may update this Privacy Policy from time to time. Changes will be posted on this page, and significant changes may be communicated directly to users.

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13. Contact & Complaints

If you have concerns about how we handle your data, please contact us first.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

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BookBat - connecting artists and venues with trust and transparency.

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